Shipping & Handling
Here at Bay Vape, we ship Monday to Friday, excluding Holidays. We try to ship all orders that get placed prior to 2:00 PM EST the same day. All "IN STOCK" products are shipped within 24-72 hours during the business week. Back ordered products will be shipped once they arrive.
Shipping rates are calculated on the checkout page. A delivery estimate will be shown on the checkout page.
- Free Shipping in Canada with Order Over C$74.95
We offer free Expedited shipping on all orders in Canada over C$74.95 (before tax and after discounts) .
We reserve the right to cancel orders we deem unreasonable to ship for free (examples of this are extremely heavy or large and awkward products, etc). We will give you the option to pay for shipping on these items.
In the event, your item is not successfully delivered due to an issue that we deem to be your fault (incomplete or wrong address, failure to pick up), we will issue a refund after deducting the shipping fees from the initial shipment (even if it was free for you), and the fees for the return shipment that we were charged by the carrier. Also, it will be subject to a minimum 5% credit card transaction fee and a $10 handling fee. Or, we can reship the order after the customer pays for the return shipping fee and the cost to reship the order. We will not reship the order until it is returned to us by the courier.
If you need your package in a hurry we offer Xpresspost option for an additional fee. Please be advised that we cannot refund you the additional shipping fee once your parcel has been shipped out.
Proof of Age Required
We utilize Canada Post's Proof of Age (18+, 19+, or 21+ depending on your province or territory) option on every single package, with no exceptions.
Because we utilize this option for all shipments, the signature will be obtained upon delivery of all shipments. If you are not home when delivery is attempted, the package will be left at your nearest post office, where you will have to show Proof of Age to sign and receive the package.
Please be advised that during the pandemic, Canada Post is no longer checking ID at your door in person. Instead, you will need to pick up your parcel at the nearest post office and finish the age check there.
Any fees associated with packages that are Returned to Sender because Proof of Age was not able to be determined, will NOT receive a refund.
We can not remove this option, even if you have already been verified to be of age. Every package leaving our facilities will require to be age verified, in accordance with Canadian law. Only the person named in the "Shipping" fields can pick up the package. Canada Post will NOT release the package to anyone else.
Please do not place an order if you are not of age in your province of residence.
At Bay Vape, we ship packages to many countries and we are working to expand more locations. Keep in mind we are unaware of your local laws and you, the customer assumes all shipping risks. Once the package leaves our hands, there is nothing we can do from that point. All international mail is shipped via Canada Post, the customs form will be labeled as exactly the same as your order. We will not stretch the truth or under declare values on any packages.
Customers are responsible for all customs and duty fees when importing products into their country. In certain cases, the packages may get held up in customs, or never delivered. We apologize for the inconvenience but international customers assume that risk, and once we ship it internationally we consider it a finalized sale.
International orders may be subject to import taxes and duty fees. The customer is responsible for paying these charges. We ship at your own risk, but there is a chance they WILL BE confiscated. We are not responsible for these products if done so.
Canada Post International Shipping may or may not be assigned a tracking number, depending on the shipping method you choose at the check out page. Your package will arrive in 5 - 21 business days, but because of potential customs delays, this process may take up to 30 business days. On average it takes approximately 9 business for international orders.
We process all in-stock orders 7 days a week (including Canadian holidays).
Please note, if you have received a tracking number during a weekend or major holiday, your order has been processed for shipment, but it is not picked up by Canada Post until the next business day.
We reserve the right to additional processing time if any questions or concerns regarding your order arise. We always do our best to get in touch with you via phone or email only when absolutely necessary. Please make sure you provide us with current contact information during checkout.
Typically, in-stock orders placed before 1:00 PM EST will go out the same day. Delivery will depend on the carrier.
For all orders with a billing name and address different to the shipping name and address, the customer must provide an ID that matches the billing name and address upon request via email. If failed to provide the requested ID, order(s) will be cancelled and refunded. When submitting ID for verification, please ensure the date of birth is readable.
Canada Post does not deliver packages on Saturday or Sunday, or on major Canadian holidays.
Tracking numbers, if they are available, are automatically generated when we print your shipping label during order processing. An email containing the tracking number is then sent to the email address you provided during checkout. For international shipping, a tracking number may be not available based on the shipping method you choose.
Please check your email's "spam" folders if you did not receive a tracking number.
You may also find and view all tracking information directly by logging in to " My Account ".
Customers can track their packages using http://www.canadapost.ca.
It may take up to one business day to view your tracking number.
Lost & Undelivered Packages
All miss-delivered, stolen or damaged parcel claims must be reported back to us within 90 days from the date that parcels were shipped out.
Bay Vape is not responsible for delayed, miss-delivered or stolen packages. Once your order is scanned by Canada Post or any other delivery agents, it is under the sole care and control of Canada Post, or any other agents to safely deliver the package to the purchaser or assigned recipient as assigned to in the shipping address. Shipping is a service you purchase from Canada Post along with your order from us, so any shipping issues must be handled by Canada Post.
Bay Vape is not responsible for incorrect shipping information given by the purchaser. All packages returned to us due to a wrong address will be refunded after deducting a minimum 5% credit card transaction fee, a $10 handling fee, the original shipment cost (even if it was free shipping to you), and the fees for the return shipment that we were charged by the carrier. Or, the package can be reshipped after the customer has paid for the return shipping fee and the cost to reship the order. We will not reship the order until it is returned to us by the courier.
Have more questions or concerns? Please contact us at firstname.lastname@example.org.